Privacy Policy

The Paradox Process (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website paradoxprocess.org and use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for classes, workshops, or retreats
• Purchase products or services
• Subscribe to our newsletter
• Book a private session
• Contact us with inquiries
• Fill out forms on our website

This information may include your name, email address, phone number, billing address, and payment information.

Usage Data

We automatically collect certain information when you visit our website, including:

• IP address and device information
• Browser type and version
• Pages visited and time spent on those pages
• Referring website addresses
• Date and time of your visit

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie preferences through your browser settings.

How We Use Your Information

We use the information we collect to:

• Process registrations and payments for classes and services
• Send confirmation emails and important updates
• Provide customer support and respond to inquiries
• Send marketing communications (with your consent)
• Improve our website and services
• Analyze usage patterns and trends
• Protect against fraudulent activity

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party companies that help us operate our business, including payment processors (Stripe), email marketing services (Keap), video hosting (Vimeo), and analytics providers.
• Legal Requirements: When required by law, court order, or to protect our rights and safety.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

Third-Party Services

Our website integrates with the following third-party services, each with their own privacy policies:

• Stripe: Payment processing — stripe.com/privacy
• Keap: CRM and email marketing — keap.com/legal/privacy-policy
• Vimeo: Video hosting — vimeo.com/privacy
• Google Analytics: Website analytics — policies.google.com/privacy
• Sanity: Content management — sanity.io/legal/privacy
• Resend: Email delivery — resend.com/legal/privacy-policy
• Vercel: Hosting and deployment — vercel.com/legal/privacy-policy
• Neon: Database hosting — neon.tech/privacy
• Slack: Team notifications (containing order data) — slack.com/trust/privacy/privacy-policy

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate information
• Deletion: Request that we delete your personal information
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a portable format

To exercise these rights, please contact us at info@paradoxprocess.org.

Children's Privacy

Our website and services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take steps to delete it promptly.

Data Retention

We retain your personal information for specific periods depending on the type of data:

• Transaction records: 7 years, as required for tax and legal compliance
• Account and subscriber data: Until you request deletion, or after 2 years of account inactivity
• Analytics data: 26 months (Google Analytics default retention period)
• Server logs: 30 days
• Email marketing data: Until you unsubscribe, plus 30 days for processing removal

International Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to such transfers.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Effective Date” above. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

The Paradox Process
Email: info@paradoxprocess.org
Website: paradoxprocess.org